This simply isn’t true: the venue’s employee works for the venue, and their first priority will be to make sure everything the venue is responsible for happens smoothly. When you have questions in the months leading up to your wedding, it isn’t their responsibility to come up with answers. If on your wedding day your dress tears, you forget the toasting glasses, or the floral arrangements arrive all wrong, the venue’s coordinator may not be able to help. Not that they won’t care – and many, if time permits, will do their best to be of assistance in these emergencies. But, ultimately, those things just aren’t their problem. They will be busy making sure the room is set right, the bars are stocked properly, and the kitchen is on schedule. So, don’t assume that you’ll be able to lean on your venue’s staff for extra help. No matter how much they might want to, often, they simply can’t: it’s just not in their job description.
(And, to those who say, “but, I’m paying a lot of money for this venue – they are working for me!” True, to a point – your event’s fees will cover a portion of the on-site Coordinator’s salary this week. But, they will still be there next week, another event will be in that room, and their paycheck will still have the venue’s name on it. Their final loyalty and responsibility must lie with their employer.)
So, if you want someone to be there on your wedding day who will be focused on you and making everything run smooth-as-silk – hire a Wedding Planner.
Heather, The Events Conciergetm